Frequently Asked Questions

 Everything you've ever wanted to know about carpet cleaning.

My carpet was cleaned, and now it has bubbles or ripples in it. What caused this?

My carpet was cleaned, and now it has bubbles or ripples in it. What caused this?

As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of re-stretching prior to the carpet cleaning. If these ripples do not go away after it is completely dry, please contact Stanley Steemer at 1-800-STEEMER (1-800-783-3637) as soon as possible.

Do you guarantee removal of all spots or stains in the carpet?

Do you guarantee removal of all spots or stains in the carpet?

We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots. 

How long will it take to clean my carpets?

How long will it take to clean my carpets?

On average, it will take approximately 5 to 10 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments. Learn more about carpet cleaning.

I have heard that cleaning my carpet will make it soil faster. Is that true?

I have heard that cleaning my carpet will make it soil faster. Is that true?

This issue arises when residues linger in the carpet, drawing in dirt. Typically, it stems from incomplete rinsing of soap used in cleaning. Our tailored solution and meticulous hot water extraction method ensure minimal residue remains, preventing dirt attraction.

Do you move furniture when you clean carpet?

Do you move furniture when you clean carpet?

Our technicians are trained to assist with moving various furniture items. However, some larger or delicate pieces such as pianos, electronics, china cabinets, beds, large dressers/hutch etc. may not be included. They will do their best to accommodate your specific needs. For more details, feel free to discuss your requirements during your cleaning appointment.

Do I need to vacuum before carpet cleaning?

Do I need to vacuum before carpet cleaning?

A light vacuuming in the traffic areas is recommended but not required. The equipment is vacuuming the entire time we are cleaning.

What method do you use for carpet cleaning?

What method do you use for carpet cleaning?

The method we use for carpet cleaning is hot water extraction, commonly referred to as steam cleaning. Stanley Steemer’s exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers. Learn more about our carpet cleaning method.

What do you consider to be an area?

What do you consider to be an area?

Typically, an area is a room that is up to 300 square feet (that is 15 x 20). Living room/dining room combos are considered two areas. Any area over 300 square feet but less than 600 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location.

Where can I find carpet cleaning services near me?

Where can I find carpet cleaning services near me?

You can find carpet cleaning services near you on our website in the upper right hand corner. Or, give Stanley Steemer a call at 1-800-STEEMER (1-800-783-3637) and our customer service team will assist you.

I have had my carpet cleaned, but the spots have reappeared. What should I do?

I have had my carpet cleaned, but the spots have reappeared. What should I do?

Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact Stanley Steemer at 1-800-STEEMER (1-800-783-3637) as soon as possible.

How do you guarantee customer satisfaction with carpet cleaning?

How do you guarantee customer satisfaction with carpet cleaning?

We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are. Please contact Stanley Steemer at 1-800-STEEMER (1-800-783-3637) if you have any concerns.

Why do your prices vary from other carpet cleaners?

Why do your prices vary from other carpet cleaners?

When comparing carpet cleaning prices, make sure you ask a lot of questions and please keep a few things in mind. Our price includes treating for spots, moving basic pieces of furniture, and a 10-day satisfaction policy. There are no hidden fees or additional charges. Also, we never sub-contract, so our technicians are always background checked, drug tested and properly trained Stanley Steemer employees. This is what allows us to stand behind all of our work. Explore our residential online quote tool.

Do you steam clean carpet?

Do you steam clean carpet?

We often receive questions about steam cleaning carpet. At Stanley Steemer we do not steam clean carpet. We use a process called hot water extraction to clean carpet, which is often referred to as steam cleaning because of the steam you see as we clean. We use our patented carpet cleaning machines to deep clean. These machines pump hot water into your carpet to release any dirt deep within the fibers, then extract the water and remove the dirt. The powerful suction removes a significant amount of water so your carpet will dry within hours.

 

Learn more about our hot water extraction method.

Will carpet cleaning get rid of fleas in my carpet?

Will carpet cleaning get rid of fleas in my carpet?

We cannot guarantee carpet cleaning will get rid of all the fleas. We usually recommend that the customer kill the adult fleas first by whichever method they prefer. This is something that a professional exterminator might be able to help with. Please keep in mind that the carpet is not the only place fleas will lay eggs and you might want to consider having your upholstery treated and cleaned as well as any area rugs or pet beds.

How long will it take for my carpet to dry after a carpet cleaning?

How long will it take for my carpet to dry after a carpet cleaning?

The time it takes for your carpet to dry fully depends on factors like humidity, temperature, and airflow. Typically, it ranges from 8-24 hours considering these variables. To expedite drying, utilize fans in the cleaned rooms and adjust your air conditioning or heating system accordingly based on the season. Keep the protective blocks under furniture legs and any paper beneath upholstered items until both the carpet and furniture are completely dry to prevent potential color transfer. While you can walk on your carpet right after cleaning, refrain from wearing outdoor shoes to avoid re-soiling. We recommend clean rubber-soled shoes for this purpose. Exercise caution when transitioning from damp carpeted areas to non-carpeted ones to prevent slipping accidents.

How to clean carpet?

How to clean carpet?

If you need to quickly clean a spill or spot from your carpet you can find homemade carpet cleaning solutions on our Carpet Stain Remover Guide.

However, the best carpet cleaning solution is to call the carpet cleaning experts at 1-800-STEEMER. With more than seven decades of experience in carpet care, Stanley Steemer is well positioned to provide you with the best carpet cleaning service available.

 What about carpet protection?

Why should I have a protector applied to my cleaned carpets?

Why should I have a protector applied to my cleaned carpets?

As the final step in your thoroughly cleaned carpet, our specifically formulated protector is professionally applied. These products shield your carpet from dry dirt, water, and oil-based spills by enveloping each fiber in a protective coating. This added layer grants you extra time to address spills and spots before they penetrate the fibers, ensuring your carpet maintains its pristine appearance between professional cleanings. Additionally, it simplifies vacuuming and spot cleaning tasks.

How does your deodorizer work to remove odors?

How does your deodorizer work to remove odors?

Stanley Steemer Odor Out Plus uses a natural bacterial enzyme action to digest organic odor sources such as vomit, feces, urine, milk, blood, etc. This product removes organic odors that it contacts. It also uses a neutralizer to give immediate relief from any odors while the enzyme is working. The key to complete removal of an odor is that this product must reach all contaminated surfaces. If the odor causing source has penetrated the backing and possibly the padding we cannot guarantee complete removal of the odor.

Does carpet come with a protector?

Does carpet come with a protector?

A dry soil protector comes on most carpet from the manufacturers. This is a wear dated product and is removed over time with every day traffic. Carpet manufacturers recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.

 Unsure about air duct cleaning? Let's clear the air.

How much does air duct cleaning cost?

How much does air duct cleaning cost?

The exact price varies across locations and HVAC systems, but be cautious of companies offering low prices, as they often fail to provide a thorough cleaning. According to the National Air Duct Cleaners Association (NADCA), incomplete cleaning can lead to recontamination of the entire system. Our air duct services use truck-mounted vacuums and clean all accessible components of your HVAC system according to NADCA standards. Learn more about air duct cleaning costs.

Where can I find air duct cleaners near me?

Where can I find air duct cleaners near me?

You can find an air duct cleaner near you on our website by entering your zip code and checking the service offerings for your local Stanley Steemer. Or, give us a call at 1-800-STEEMER (1-800-783-3637) and our customer service advisors will help you.

Why should I have my air ducts cleaned?

Why should I have my air ducts cleaned?

1. Improves Air Quality: Indoor air can be two to five times more polluted than outdoor air. Cleaning your air ducts helps improve indoor air quality.

2. Reduces Allergens: Removing irritants from your ducts can alleviate common symptoms of asthma and allergies.

3. Maintains Cleanliness: Eliminating built-up dirt in your system over 5+ years keeps your home cleaner by reducing circulated dust.

4. Enhances Efficiency: Dirt and contaminants in vents restrict airflow, making your HVAC unit less effective in heating and cooling.

5. Saves Money: A clean HVAC system boosts energy efficiency, lowers utility bills, and extends the system's lifespan by reducing wear and tear.

 

Read more about the benefits of air duct cleaning.

Are your technicians NADCA certified?

Are your technicians NADCA certified?

Yes! We're proud to have air duct cleaning technicians that are certified by the National Air Duct Cleaners Association (NADCA) and even make it a top priority that all Stanley Steemer locations have certified professionals.

The NADCA certification is a renowned credential that recognizes a technician's expertise and skills relating to HVAC system inspections and hygiene. To learn more about the standards we follow, visit the NADCA website.

Do I need to have my air ducts cleaned if my house is new?

Do I need to have my air ducts cleaned if my house is new?

Surprisingly enough, yes. Construction debris is one of the most common types of contamination that we find in air duct systems. Fine particulates, such as drywall dust or sawdust, as well as other materials, can make their way into your system when the construction crews are cleaning up. The only way to thoroughly remove all of these pollutants from your system is through professional air duct cleaning.

Can I clean air ducts myself?

Can I clean air ducts myself?

Do not clean your air ducts yourself. Getting into the ductwork of your home can be dangerous to you and your HVAC system. This process should only be handled by professionals. Air duct cleaning companies have the training and equipment to pull duct, debris and allergens from your heating and cooling system.

 

Learn more about the benefits and importance of professional air duct cleaning.

Learn how dryer vent cleaning can make your home safer and more efficient.

Can I clean my dryer vent by myself?

Can I clean my dryer vent by myself?

We do not recommend cleaning your dryer vent yourself. Hiring a professional is safer and more effective. Professionals use specialized equipment and have the experience to ensure thorough cleaning, preventing damage and personal injury, especially with gas dryers. DIY cleaning with a regular vacuum may miss debris, affecting dryer efficiency and safety. Learn more about the importance of professional dryer vent cleaning.

How does Stanley Steemer clean dryer vents?

How does Stanley Steemer clean dryer vents?

To clean dryer vents, our service includes inspecting the dryer and its exhaust vent, cleaning the lint trap and its housing, disconnecting and moving the dryer to clean behind it, and thoroughly vacuuming the interior with agitation devices. We also detach and clean the dryer vent and outside exhaust vent. Finally, we reattach the ductwork and reconnect the dryer for improved efficiency and safety.

How often should I get my dryer vent cleaned?

How often should I get my dryer vent cleaned?

You should clean your dryer vent at least once or twice a year. If you do a lot of laundry or have large loads, more frequent cleaning may be necessary. Regularly cleaning the lint trap after each load can also help extend the time between professional cleanings. Read more about the ins and outs of dryer vent cleaning.

What are the benefits of dryer vent cleaning?

What are the benefits of dryer vent cleaning?

Cleaning your dryer vents has several benefits, including reducing the risk of a fire, improving dryer efficiency, eliminating allergens, and saving energy.

Where can I find a dryer vent cleaner near me?

Where can I find a dryer vent cleaner near me?

You can find a dryer vent cleaner near you on our website by entering your zip code and checking the service offerings for your local Stanley Steemer. Or, give us a call at 1-800-STEEMER (1-800-783-3637) and our customer service advisors will help you.

 The ins and outs of keeping your furniture clean. 

The tag on my furniture recommends a dry cleaning method. Can Stanley Steemer clean it?

The tag on my furniture recommends a dry cleaning method. Can Stanley Steemer clean it?

Yes, we can clean your furniture. We’ll test the fabric to determine which cleaning method will be the safest and most effective. That tag, or “Manufacturer Liability Code,” is required to recommend “a” cleaning method even though it may not be the most effective method for removing soil.

What does professional upholstery cleaning do to the protective coating I purchased for my upholstered furniture?

What does professional upholstery cleaning do to the protective coating I purchased for my upholstered furniture?

While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time, along with the strain of daily living, cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating after cleaning it. Read more about extending the life of your upholstery cleaning.

How to clean upholstery?

How to clean upholstery?

Cleaning upholstery can vary greatly based on the fabric. Before you clean upholstery make sure you check the manufacturer's cleaning instructions. Typically, the tag of any upholstered furniture will have one of four different letters on it.  

• W — You can clean this material using water.
• S — No water. You’ll need to purchase a special solvent-based cleaner.
• WS — You can use water or a solvent-based cleaner on this sofa.
• X — Vacuum only.

This will help you choose the appropriate cleaning method.

For more tips on how to clean upholstery click here.

How long will it take my furniture to dry?

How long will it take my furniture to dry?

Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with optional protector application determines the drying time, typical dry time ranges from 2-6 hours.

Can you steam clean upholstery?

Can you steam clean upholstery?

We are often asked about steam cleaning upholstery. However, at Stanley Steemer we do not steam clean furniture. We use a process called hot water extraction to clean upholstery, which is often referred to as steam cleaning because of the steam you see as we clean. Discover more about our tailored approach to upholstery cleaning.

Where can I find an upholstery cleaner near me?

Where can I find an upholstery cleaner near me?

You can find an upholstery cleaner near you on our website, using our residential online quote tool in the upper right-hand corner. Or give Stanley Steemer a call at 1-800-STEEMER (1-800-783-3637) and our customer service team will help you.

How does Stanley Steemer clean upholstery?

How does Stanley Steemer clean upholstery?

We use our powerful hot water extraction cleaning process whenever possible, because it provides the deepest cleaning of all the possible methods. Some fabrics may require a more delicate cleaning system. In this case, we will help you make a decision that best suits your needs and your furniture. Learn more about our furniture and upholstery cleaning services.

How often do manufacturers recommend professional upholstery cleaning?

How often do manufacturers recommend professional upholstery cleaning?

Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months, depending on use. Visit our Guide to Upholstery Maintenance for more information.

 Learn all about our leather cleaning services.

Where can I find leather couch cleaners near me?

Where can I find leather couch cleaners near me?

You can find leather couch cleaners near you on our website. Or, give Stanley Steemer a call at 1-800-STEEMER (1-800-783-3637) and our customer service team will help you find a leather cleaner.

Why should I have my leather couch professionally cleaned?

Why should I have my leather couch professionally cleaned?

Like any skin, leather needs regular care to retain its moisture and softness. Most store-bought leather cleaners and conditioners provide immediate relief but end up causing long-term damage. Professional products applied by professional technicians will keep your leather looking and feeling great for a long time. Learn more about professional leather furniture cleaning.

Do couch manufacturers recommend professional leather cleaning? If so, how often?

Do couch manufacturers recommend professional leather cleaning? If so, how often?

Yes, manufacturers recommend cleaning your leather couch every 6-12 months. Learn more about our leather furniture cleaning services.

What can I expect from professional leather couch cleaning?

What can I expect from professional leather couch cleaning?

Our professional leather cleaning removes soil but it cannot correct the damage that soil has already caused. We can offer you a free demo that will help you understand the potential outcome of the cleaning, all at no cost to you. In extreme cases, some leather may need restoration in addition to cleaning. To learn more about leather couch cleaning, visit our leather cleaning services page.

What is the difference between my household leather cleaner and the Stanley Steemer system?

What is the difference between my household leather cleaner and the Stanley Steemer system?

Household cleaners often contain silicones and lubricants that create a protective outer layer but ultimately dehydrate and damage your leather couch. Our professional leather cleaning products, including moisturizers and protectants, offer long-lasting rejuvenation without these harmful side effects. Learn more about Stanley Steemer's leather couch and upholstery cleaning.

What types of leather couches does Stanley Steemer clean?

What types of leather couches does Stanley Steemer clean?

We can clean all types of leather, including pigmented, aniline, and nubuck. Discover more about the types of leather we clean.

How does Stanley Steemer clean leather?

How does Stanley Steemer clean leather?

At Stanley Steemer, we use a proprietary system to clean and moisturize your leather. We also offer an optional protector for added durability. First, we apply and remove a cleaner that eliminates damaging soils. Then, we heat the leather to open its pores, allowing the moisturizer to penetrate deeply, restoring the leather's original softness and suppleness. If you opt for it, we will re-heat the leather and apply a protector that fills in cracks where soils usually settle, preventing further damage. These steps are meticulously carried out by our fully trained leather care specialists. 

How to clean a leather couch?

How to clean a leather couch?

1. Vacuum your couch using a soft brush attachment. Make sure you get into the crevices.
2. Mix a solution of equal parts water and vinegar.
3. Using a microfiber cloth, wipe down the entire couch.
4. Dry the couch using a clean towel.
5. To condition your leather couch mix one part vinegar with two parts flax seed oil. Using a soft cloth, apply this mixture in circular motions and leave overnight.
6. In the morning, buff your couch with a clean rag to restore shine.

Learn more about leather couch cleaning here.

Can Stanley Steemer clean the leather upholstery in my vehicle?

Can Stanley Steemer clean the leather upholstery in my vehicle?

Yes, in fact the leather in autos, boats, and RVs is exposed to more abrasive wear and more extreme weather conditions. These factors make additional care for your leather upholstery in these vehicles even more important. Discover more about our Car, Boat & RV Cleaning services.

 Get the facts about tile & grout cleaning.

How do you clean my tile and grout?

How do you clean my tile and grout?

We scrub each individual grout line as well as tiles with tile and grout specific cleaners. We clean using high pressure that hooks up to our truck-mounted unit that will extract the dirt and grime embedded in the grout lines. Watch how we clean tile and grout.

Do I have to use special floor cleaner if I have the sealant applied?

Do I have to use special floor cleaner if I have the sealant applied?

To preserve the life of the sealant, we recommend that you use a neutral cleaner to clean your tile and grout. Rinsing after mopping will also help keep your floors looking their best. You will want to avoid bleach and other harsh chemical cleaners as these can wear away at the sealant and cause it to break down prematurely. Learn how to best maintain your tile and grout.

Why should I have my grout lines sealed?

Why should I have my grout lines sealed?

Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance.

How long do I have to stay off the floor after sealant has been applied?

How long do I have to stay off the floor after sealant has been applied?

We recommend that you wait 30 minutes before walking on the floor to allow the sealant to dry. It will take 24 hours for the sealant to cure completely, so we suggest that you avoid any liquid coming in contact with the sealant during that time.

What is color seal?

What is color seal?

Restore your grout to its original appearance with our premium Color Seal restoration service. Our Color Seal service will transform your discolored grout back to its original splendor by providing a layer of uniform color to your grout lines, giving your tile floor a clean and refreshed look. Along with improving the cosmetic appearance of your floor, Color Seal provides a protective waterproof barrier that guards your grout from spills, dirt & debris. Learn more about our color sealant.

Can you steam clean grout?

Can you steam clean grout?

We are often asked about steam cleaning tile and grout. At Stanley Steemer we do not use steam to clean. We use a process called hot water extraction to clean grout, which is often referred to as steam cleaning because of the steam you see as we clean. If you have more questions about how we clean tile and grout, visit our tile & grout cleaning service page.

How to clean grout?

How to clean grout?

When cleaning grout, avoid using bleach and other harsh chemical cleaners that might break down sealants. The best way to clean grout is using a natural grout cleaner.

We recommend mixing 1/2 cup of baking soda, 1/4 cup of hydrogen peroxide, 1 tsp dish soap. Mix together the baking soda, hydrogen peroxide and dish soap. Spoon mixture onto grout, wait 10 minutes, scrub and rinse.

Still looking for the best grout cleaner? Try Stanley Steemer's Tile & Cleaner.

What is clear seal?

What is clear seal?

Clear seal is an invisible layer of protection that penetrates into the pores of the grout. This gives you more time to clean up dirt and liquid spills before they soak into the grout, however, it is not waterproof. Learn more about Stanley Steemer's clear grout sealant.

How often should I have my tile floor cleaned?

How often should I have my tile floor cleaned?

Many factors must be considered when determining the frequency of tile and grout cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile and grout cleaned. To maintain the best condition, it is advisable to have a professional deep cleaning every 12 months.

Why should I have my tile and grout cleaned?

Why should I have my tile and grout cleaned?

Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile and grout cleaning is the only way to remove the deep-down dirt. Watch how Stanley Steemer professionally cleans tile and grout.

Where can I find a tile and grout cleaner near me?

Where can I find a tile and grout cleaner near me?

You can find tile and grout cleaners near you on our website. Or, give Stanley Steemer a call at 1-800-STEEMER (1-800-783-3637) and our customer service team will help you.

 Important info about hardwood cleaning.

Can you clean my hardwood floors if they have a wax coat?

Can you clean my hardwood floors if they have a wax coat?

Unfortunately, wax or other buildups can make hardwood difficult to clean and recoat. Be rest assured, Stanley Steemer technicians can assess hardwood before cleaning and pretest to make sure cleaning methods are safe on your floors. However, any floors contaminated by the use of certain maintenance products may not be completely removed by our deep cleaning service. This includes products such as oil soap, furniture polish, acrylic wax, and wax. Additionally, the use of certain maintenance products may cause adhesion problems and/or failure of the recoating system. Floors contaminated by such products may need to be sanded and refinished. 

Do you offer any kind of sealant to protect the hardwood floor after cleaning?

Do you offer any kind of sealant to protect the hardwood floor after cleaning?

Yes. First, we remove dirt and debris with our hardwood floor cleaning process, then we'll coat your floors with our maintenance coat solution. Our fast drying maintenance coat will leave your floors with a uniform, overall sheen and help protect it between cleanings. Learn more about our maintenance coat solution.

How to deep clean hardwood floors?

How to deep clean hardwood floors?

When cleaning your hardwood floors, the first thing you should ask yourself is what kind of hardwood you have and what kind of cleaner has been used on your floors in the past. If your floors are sealed with polyurethane or wax, use a mild or pH-neutral soap. Stay away from acidic cleaners because they can damage wood over time. If you don’t know what your floors have been cleaned with, the best product to clean hardwood floors is a neutral, pH-balanced hardwood floor cleaner because it’s safe on all hardwood and laminate floors.

Learn more about how to best maintain your hardwood floors.

Can you steam clean area rugs on hardwood floors?

Can you steam clean area rugs on hardwood floors?

We do not recommend that you steam clean area rugs on hardwood floors. Water and steam can permanently damage hardwood. Instead, move the rug to an area of your home that has a less porous flooring before cleaning it. 

How do you clean hardwood floors?

How do you clean hardwood floors?

Regular mopping just doesn’t reach the stubborn dirt that lies deep in the pores of your hardwood, but our hardwood floor cleaning process does. We use a high-speed rotary brush extraction machine and a neutral cleaning agent to break up tough dirt and contaminates. The final step is to go over the floor using a microfiber mop. Edges are hand scrubbed, as are stairs.

How to find hardwood floor cleaners near me?

How to find hardwood floor cleaners near me?

You can find a hardwood floor cleaner near you on our website. Or, give us a call at 1-800-STEEMER (1-800-783-3637) and our customer service advisors will help you.

 Leave no stone unturned or uncleaned. 

What natural stone surfaces does Stanley Steemer service?

What natural stone surfaces does Stanley Steemer service?

Our natural stone services go beyond indoor floors. We also provide services for counter tops, shower stalls, and outdoor areas. Learn more about our Natural Stone Cleaning services.

How long do I have to stay off the floor after sealant has been applied?

How long do I have to stay off the floor after sealant has been applied?

We recommend waiting at least one hour before walking on the floor to allow sealers and polish to dry. For optimal results, limit all foot traffic until sealant is fully cured. It takes 24 hours for the sealers to cure completely, so we advise avoiding any contact with liquids during this period.

Why should I have my stone and grout lines sealed?

Why should I have my stone and grout lines sealed?

Natural stone and grout are porous materials that absorb soil and spills. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. Sealers also help enhance the natural beauty of your floors. Learn more about our clear or color sealant.

How long will it take to have my stone floor cleaned?

How long will it take to have my stone floor cleaned?

Time can vary based on a number of factors including the type and size of the stones, amount of soil in the grout lines, room configuration and number of applications of polish or sealer that are applied. For an average size room (generally up to 300 square feet, although room sizes may vary by location), it typically takes 30-60 minutes to complete the cleaning process. Watch how Stanley Steemer cleans stone flooring.

Do I have to use a special floor cleaner if I have the sealant applied?

Do I have to use a special floor cleaner if I have the sealant applied?

To maintain the sealer and polish of your floors, we recommend avoiding harsh cleaners that contain wax, bleach, acidic agents, or other strong chemicals that can damage the surface of your natural stone floor. Additionally, rinsing after mopping will help keep your floors looking their best. Learn more about stone floor maintenance.

How can I tell if I have natural stone or ceramic/porcelain tile?

How can I tell if I have natural stone or ceramic/porcelain tile?

Natural Stone is varied in color and no two pieces look the same. Ceramic/porcelain tile have repeating patterns and colors throughout. If you are unsure of the type of flooring you have, our professional technicians can analyze the materials and determine the type of flooring you have in your home.

How often should I have my stone floor cleaned?

How often should I have my stone floor cleaned?

Cleaning can last anywhere from 6-12 months. However, the length of time could be more or less depending on foot traffic, condition and type of stone, and how well the stone is maintained. Ask your technician for a recommended cleaning and maintenance plan for your natural stone floors.

What types of natural stone does Stanley Steemer clean?

What types of natural stone does Stanley Steemer clean?

Stanley Steemer services Travertine, Marble, Limestone, Slate and Granite in most locations. In select locations, we also service Flagstone, Concrete, Terrazzo and Saltillo floors. For more information, find your local Stanley Steemer on our website or call us at 1-800-STEEMER (1-800-783-3637), and our customer service team will assist you.

Questions and answers about area rug cleaning.

Who cleans area rugs?

Who cleans area rugs?

At Stanley Steemer, we offer the best area rug cleaning service. Our skilled technicians use the same proprietary hot-water extraction method that we've been using to clean carpets for more than 75 years. This extracts dirt and allergens from deep within the fibers of your rug and removes them from your home.

 

How to clean an area rug?

How to clean an area rug?

To keep your area rugs looking new, they require regular maintenance and deep cleaning. How to clean an area rug starts with recognizing what type of rug you have. Learn what type of area rug you have and how to clean it.

How much does oriental rug cleaning cost?

How much does oriental rug cleaning cost?

Oriental rug cleaning cost can vary depending on the size of the rug. You can get a quote for oriental rug cleaning by giving us a call at 1-800-STEEMER (1-800-783-3637). 

How do you clean area rugs?

How do you clean area rugs?

We steam clean area rugs using the same hot-water extraction method that we use to clean carpets. This clean process extracts dirt and allergens from deep within the fibers of your rug and removes them from your home. Read more about our area rug cleaning process.

Where can I find an oriental rug cleaner near me?

Where can I find an oriental rug cleaner near me?

On our website, you can find an oriental rug cleaner near you by entering your zip code and checking the service offerings for your local Stanley Steemer. Or, you can give us a call at 1-800-STEEMER (1-800-783-3637), and our customer service advisors will help you.

How do I find an area rug cleaner near me?

How do I find an area rug cleaner near me?

Find a location on our website or give us a call at 1-800-STEEMER (1-800-783-3637). We'll help you find an area rug cleaner near you.

Can you steam clean area rugs?

Can you steam clean area rugs?

We are often asked about steam cleaning area rugs. At Stanley Steemer we do not use steam to clean. We use a process called hot water extraction to clean rugs, which is often referred to as steam cleaning because of the steam you see as we clean. If you have more questions about how we clean area rugs, visit our area rug service page.

How much does area rug cleaning cost?

How much does area rug cleaning cost?

Area rug cleaning cost is determined by the size and material of the rug. You can get a quote for area rug cleaning on our website or give us a call at 1-800-STEEMER (1-800-783-3637). 

What to do when you have a water damage or water restoration emergency.

How do I get in touch with Stanley Steemer if I have a water damage emergency?

How do I get in touch with Stanley Steemer if I have a water damage emergency?

We are available 24 hours a day to help you handle your water emergency. Just call our 24-hour call center at 1-800-STEEMER (1-800-783-3637) and our customer service advisors will have a certified water restoration specialist get in touch with you right away. Discover more about our Water Damage Restoration services.

Where can I find a water damage restoration company near me?

Where can I find a water damage restoration company near me?

Call Stanley Steemer at 1-800-STEEMER (1-800-783-3637) and our customer service team will find a water damage expert near you.

I need to clean up water damage. What do I do?

I need to clean up water damage. What do I do?

Stanley Steemer is available 24 hours a day to handle your water emergency. Call our call center at 1-800-STEEMER (1-800-783-3637) and our customer service advisors will have a certified water restoration specialist get in touch with you right away. Learn more about our Emergency Water Restoration services.

My basement is flooded, what do I do?

My basement is flooded, what do I do?

Stanley Steemer is available 24 hours a day to help you handle your water emergency. Call our call center at 1-800-STEEMER (1-800-783-3637) and our customer service advisors will have a certified water restoration specialist get in touch with you right away. Learn more about our Emergency Water Restoration services.

What can I expect from water damage restoration experts?

What can I expect from water damage restoration experts?

You'll speak with a certified water restoration specialist promptly after contacting us. Here's what we'll do:

 

1. Provide guidance on minimizing water damage until our team arrives.

2. Dispatch certified water damage experts to your home within three hours or less.

3. Swiftly remove freestanding water and extract water from carpet, padding, and upholstery.

4. Utilize professional-grade equipment for controlled drying to prevent secondary damage and microbial growth.

5. Employ specialized instruments to locate hidden water pockets and monitor drying process.

6. Assist with insurance claims for a prompt restoration process.

7. Ensure your home meets industry standards for dryness.

Cleaning car carpets and upholstery is easy with help from Stanley Steemer.

Where can I find a car upholstery cleaner near me?

Where can I find a car upholstery cleaner near me?

Give Stanley Steemer a call at 1-800-STEEMER (1-800-783-3637) and our customer service team will assist you.

Can Stanley Steemer clean the leather upholstery in my vehicle?

Can Stanley Steemer clean the leather upholstery in my vehicle?

Yes, in fact the leather in autos, boats, and RV's is exposed to more abrasive wear and more extreme weather conditions. These factors make additional care for your leather upholstery in these vehicles even more important. Learn more about our Leather Furniture Cleaning services. 

How to clean car upholstery?

How to clean car upholstery?

To clean your car upholstery yourself:

• In a spray bottle, combine a tablespoon of dish soap with a cup and a half of water.
• Spray the spot and blot it up with a clean towel.
• Repeat until the spot has lifted.
• Make sure the area is dry before use.

Find more car cleaning tips here. 

Understand our commercial cleaning services from start to finish. 

Is carpet protector beneficial?

Is carpet protector beneficial?

Yes. Carpet and upholstery protector take on the damages of spills and wear and tear so the material's fibers won't. When dealing with high traffic areas in your business, carpet protector is an added benefit because instead of traffic wearing down your carpet fibers, the carpet protector is being worn down, extending the life of the carpet. 

How often should I have carpet cleaned?

How often should I have carpet cleaned?

The frequency of carpet cleaning depends on the type of business you have. There are different state laws and requirements for different kinds of business. Second to state regulations, carpet cleaning depends on the unique needs of your business like allergen accumulation, heavy foot traffic, soiling, wear and tear, etc. For the most accurate estimate on how often you should have a professional carpet cleaning, please call 1-800-STEEMER or schedule a quote online. 

Does your cleaning process leave residue behind?

Does your cleaning process leave residue behind?

No. We use a cleaning process called hot water extraction that allows us to safely remove dirt, spots and odors without leaving behind any residue.

Do you move furniture?

Do you move furniture?

Yes, our technicians are professionally trained to properly move basic pieces of furniture. There are some items we will not move like large electronics, cubicles, cabinets, etc. Your business’s specific needs can be discussed in further detail at the time of your estimate.

Can people be in the space during the cleaning?

Can people be in the space during the cleaning?

Yes. There is some noise from our trucks that takes place outside but should not cause any major disturbances to employees inside the building. Foot traffic in cleaning areas is also permitted. We make sure to place any cautionary signage before hand. 

Can I get my business cleaned on a weekend?

Can I get my business cleaned on a weekend?

Yes, Stanley Steemer can clean your business on weekends, including Saturdays, depending on the location. For specific availability, please call 1-800-STEEMER or schedule a free, no-obligation estimate online. Additionally, Stanley Steemer offers cleaning services after business hours with a required 5-10 day advance notice. To initiate the process, contact 1-800-STEEMER or start online with an estimate.

How soon can carpet be walked on?

How soon can carpet be walked on?

Freshly cleaned carpet can be walked on immediately with light traffic. 

What is commercial cleaning?

What is commercial cleaning?

Commercial cleaning refers to professional deep cleaning services for businesses. Stanley Steemer serves various industries, including restaurants, gyms, industrial cleaning, and religious facilities. Our services include carpet, hardwood, upholstery, tile & grout, and air duct cleaning.

Can I schedule a cleaning after hours?

Can I schedule a cleaning after hours?

Yes. We can provide cleanings after your business closes; however, there may be a 5-10 day notice in advance to fulfill your request. To start your inquiry process, please call 1-800-STEEMER or start online here. 

How do I pay?

How do I pay?

Cash, check or credit are required at time of service for first time commercial customers. Invoicing is available for established customers.

What other types of services do you offer other than carpet cleaning?

What other types of services do you offer other than carpet cleaning?

Stanley Steemer offers an array of commercial cleaning services outside of carpet cleaning. We also offer tile and grout cleaning, upholstery cleaning, hardwood floor cleaning, air duct cleaning, VCT stripping and waxing, area rug cleaning and LVT cleaning. 

Can our company be set up on a regular cleaning schedule?

Can our company be set up on a regular cleaning schedule?

Yes! Our maintenance deep cleaning program provides routine cleaning & disinfecting services and is designed to work with your schedule. In between your annual, whole-facility clean, we can schedule reoccurring services – weekly, monthly, quarterly, etc. – to clean areas like hallways and walkways most impacted by heavy wear and tear. This means you can maintain cleaner, healthier spaces where customers and guests frequent the most. From hotels, event centers, daycares, and more, our program offers flexibility and ease to a variety of industries.

Call 1-800-STEEMER to talk to a commercial contact. We will set up your free commercial cleaning estimate to talk you through our cleaning maintenance program options while on-site. 

Do you use any harmful chemicals?

Do you use any harmful chemicals?

No. Stanley Steemer carpet and upholstery cleaning is EPA Safer Choice meaning we are safe for you, your employees, pets, kids and the environment. 

How soon can I schedule my business for a cleaning estimate?

How soon can I schedule my business for a cleaning estimate?

You can schedule an estimate at your earliest convenience online or by calling 1-800-STEEMER. 

How long does the cleaning take?

How long does the cleaning take?

On average, we can clean about 1,100 sq. ft. an hour. The time it takes to clean your business also depends on what we are cleaning for you. These questions are evaluated when we come on-site for a free estimate. To schedule your estimate online, head to our commercial estimate scheduler.

Do you have a minimum trip charge for commercial cleaning?

Do you have a minimum trip charge for commercial cleaning?

Yes. The minimum trip charge depends on where we are servicing you. To find your location's pricing, please call 1-800-STEEMER or fill out a commercial estimate.

 Interested in a career with Stanley Steemer? Start here.

What is the size of Stanley Steemer International, Inc.?

What is the size of Stanley Steemer International, Inc.?

Between our headquarters and more than 50 company-owned branches, we employ approximately 2,300 people. This number does not include employees at over 200 independently-owned franchises nationwide.

How should I prepare for an interview?

How should I prepare for an interview?

Be ready to discuss your strengths, developmental needs, accomplishments, goals, and expectations. Get to know us by reviewing information available on this website. During the interview, be yourself! At the end of an interview, ask questions to ensure that you understand the hiring manager’s expectations for the position.

Will I have to work overtime? Weekends?

Will I have to work overtime? Weekends?

We are focused on providing excellent service to our valued customers. As the needs of the business dictate, we may ask employees to work overtime to help maintain the level of service our customers expect and deserve from the industry leader. Stanley Steemer branch operations are open on Saturday to make our services available to customers when they need us. As a branch employee, you would be asked to work on Saturday.

What's the best way to find open positions?

What's the best way to find open positions?

Enter your zip code in the "Find Local Employment Opportunities" area on our Careers page in order to see opportunities available at the Stanley Steemer of interest to you.

How much can I expect to earn?

How much can I expect to earn?

As a Carpet Cleaning Technician, that depends on you! You are paid the greater of your earned commission or the guaranteed hourly rate of pay (varies by location). Our competitive commission-based plan lets you earn more through add-on sales to residential customers. Customer Service Advisors receive a base hourly rate plus incentives based on the "Inside Ticket Average." For pay details on other Stanley Steemer roles, please contact a recruiter or hiring manager.

What happens after I submit my application?

What happens after I submit my application?

After receiving your application, we will review your qualifications to see if they match the requirements of the position. If they do, a recruiter or hiring manager may contact you to discuss the next steps. If your qualifications do not match the requirements of the position, we will retain your application according to state guidelines.

How long has Stanley Steemer been around?

How long has Stanley Steemer been around?

We opened in 1947, and our founder was Jack Bates. His grandson, Justin Bates is now our company President.